ISBN 9788188452989,Where Is My Ketchup

Where Is My Ketchup


Embassy Books

Rs166 Rs195 15% OFF


Embassy Books

Publication Year 2011

ISBN 9788188452989

ISBN-10 818845298X


Number of Pages 207 Pages
Language (English)


It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today?s environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.

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