Quality Management

Author:

Summers

Publisher:

Pearson Education

Rs535 Rs629 15% OFF

Availability: Available

    

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Publisher

Pearson Education

ISBN-13

9789332551855

ISBN-10 9332551855
Binding

Paperback

Language (English)
Weight (grms) 739

Appropriate for Business, Engineering and Engineering Technology and for courses in Quality Management, Management of Organizations, Quality Improvement and Quality Assurance. Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating and integrating customer service, marketing, production, delivery, information and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000 and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing and value creation.

Summers

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