| Publisher |
PHI Learning |
| Publication Year |
2009 |
| ISBN-13 |
9788120336025 |
| ISBN-10 |
9788120336025 |
| Binding |
Paperback |
| Number of Pages |
432 Pages |
| Language |
(English) |
| Weight (grms) |
668 |
Operations Management is an effective and efficient way of carrying out a business process (manufactur-ing or service sector) aimed at maximization of Customer Satisfaction and Return On Investment. The concept of productivity implies effectiveness and efficiency in individual and organizational performance, reflected in the creation of surplus through productive operations. This book provides readers with an easy-to-understand treatment of all aspects of Operations Management and explains the expanded coverage of the role of Operations Management in the organization. Manufacturing and service operations are given equal treatment.
P.N. MUKHERJEE
P.N. MUKHERJEE is Professor and Chairperson, Total Quality Management and Supply Chain Management, Narsee Monjee Institute of Management & Higher Studies (Deemed University), Mumbai. Earlier he was Professor and Head of Department, Operation and Logistics & Supply Chain Management, K.J. Somaiya Institute of Management Studies and Research, Mumbai. He received his Ph.D. in Total Quality Management from Pune University. Dr. Mukherjee has around two decades of industrial experience at senior positions in reputed industrial houses, and experience of over a decade in the academic field. He is an eminent management consultant to some of the leading Indian organizations and has a number of research articles published to his credit in leading journals.
P.N. MUKHERJEE
PHI Learning