Part I: The ‘Why’ of Production and Operations Management 1. Operations Management: An Introduction 2. Operations Strategy and Competitiveness Part II: The ‘What’ of Production and Operations Management 3. Product and Service Design 4. Reliability, Maintainability, Availability and Value Analysis Supplement 1: Dynamic Programming Supplement 2: Replacement Models 5. Product Quality Part III: The ‘How’ of Production and Operations Management 6. Process Design and Selection 7. Work Study 8. Process Quality: Statistical Quality Control Part IV: The ‘Where’ of Production and Operations Management 9. Facility Location 10. Facility Layout 11. Capacity and Equipment Selection Supplement 3: Simulation Part V: The ‘When’ of Production and Operations Management 12. Forecasting 13. Aggregate Production Planning 14. Material Management and Inventory Control 15. Material Requirements Planning 16. Operations Scheduling 17. Supply Chain Management 18. Enterprise Resource Management 19. Just-in-Time Production System 20. Queuing Theory 21. Project Planning and Control I: Network Models 22. Project Planning and Control II: Line of Balance Part VI: The ‘Who’ of Production and Operations Management 23. Human Resources in Operations Management Appendixes A: The Standard Normal Probability Distribution B: Values of e for Computing Poisson Probabilities C: Table of Random Numbers Answers to Selected Questions Bibliography • Index