For b.Com., bca,bba, mba and also as per ugc model curriculum. Contents: chapters 1. Basic ideas in the study of communication question bank 2. Forms of communication question bank 3. Listening as a tool of communication question bank 4. Group communication question bank 5. Business letter writing question bank 6. Enquiries, quotations and tender notices question bank 7. Placing orders and their fulfilment question bank 8. Complaints (claims) and adjustments question bank 9. Circular and sales letter question bank 10. Collection letters question bank 11. Status enquiries and credit letters question bank 12. Export-import correspondence question bank 13. Correspondence with banks question bank 14. Correspondance with insurance companies question bank 15. Job-related letters, group discussion, and interviews question bank 16. Correspondance with public authorities question bank 17. Internal communication question bank 18. Precis and summarising question bank 19. Report and proposal writing question bank 20. Corporate communication question bank 21. Presentation skills and public speaking question bank