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Publisher | Shroff Publishers & Distributors Pvt Ltd |
Publication Year | 2014 |
ISBN-13 | 9789351103028 |
ISBN-10 | 9351103021 |
Binding | Paperback |
Number of Pages | 405 Pages |
Language | (English) |
Dimensions (Cms) | 23X15X2 |
Weight (grms) | 466 |
Hotel Front Office management is a comprehensive book specially designed to meet the needs of undergraduate degree, diploma or craft course students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them. books contents inclused, The Hospitality Industry introduction, the classification and organisation, internal and external comminication and room tariff. The Guest cycle, which includes the stages of pre-aarival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explainedin detail. This book also includes front office accounting, night auditing, safety and security of guests, and computer applications in front office. Also covered are the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation ofhotel performance and preparation of budgets. Students of Hospitality management will find this book useful for its coverage of the key concepts of front office operations and management expalined through industry-related examples, formats, the book would also be useful to front office professionals.
Gajanan Shirke
Shroff Publishers & Distributors Pvt Ltd