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Publisher | PHI Learning Private Limited |
Publication Year | 2012 |
ISBN-13 | 9788120344846 |
ISBN-10 | 8120344847 |
Binding | Paperback |
Number of Pages | 588 Pages |
Language | (English) |
Weight (grms) | 767 |
Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers
S.A. Kelkar
PHI Learning Private Limited