IT Service Management: A Concise Study

Author :

S.A. Kelkar

Publisher:

PHI Learning Pvt. Ltd.

Rs495

Availability: Available

Shipping-Time: Usually Ships 3-5 Days

Buy Now

Add to cart

Rating and Reviews

0.0 / 5

Publisher	PHI Learning Pvt. Ltd.
Publication Year	2012
ISBN-13	9788120344846
ISBN-10	8120344847
Binding	Paperback
Number of Pages	588 Pages
Language	(English)
Weight (grms)	767
Subject	Computer Science

Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers

S.A. Kelkar

S.A. Kelkar, Ph.D. (Michigan, USA) is Adjunct Professor at the Kanwal Rekhi School for Information Technology, and the Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay. Earlier, he taught at National Institute of Bank Management, Mumbai and NITIE, Mumbai. He has over three decades of teaching experience in the areas of Information Systems, Software Engineering and related subjects. Dr. Kelkar has been a consultant to organizations such as Tata Consultancy Services (TCS), Aptech and Voltas. Besides this text, he has authored five books, all published by PHI Learning, New Delhi.