| Publisher |
IT Governance Publishing Ltd |
| Publication Year |
2020 |
| ISBN-13 |
9781787782136 |
| ISBN-10 |
9781787782136 |
| Binding |
Paperback |
| Number of Pages |
92 Pages |
| Language |
(English) |
| Dimensions (Cms) |
13 x 0.48 x 19.81 |
| Weight (grms) |
101 |
ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Claire Agutter
Claire Agutter has been an ITIL principal lecturer since 2007. She has been involved in exam panels for ITIL V2 and V3, and she has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd.
Claire Agutter
IT Governance Publishing Ltd