Preface • List of Figures List of Tables Unit I: Emotional Intelligence- Composition and Contribution to Success 1. Concept of Emotions 2. Concept of Emotional Intelligence 3. Success and Emotional Intelligence 4. Working with Emotional Intelligence Unit II: Intra-personal Awareness 5. Emotional Self-Awareness 6. Accurate Self-Assessment 7. Self-Confidence Unit III: Intra-personal Management 8. Emotional Self-Control 9. Stress Tolerance 10. Independence 11. Self-Regard 12. Assertiveness 13. Self-Actualization 14. Optimism Unit IV: Inter-personal Awareness 15. Awareness about Others 16. Empathy 17. Reality Testing Unit V: Inter-personal Management 18. Managing Interpersonal Relationships 19. Flexibility 20. Problem Solving 21. Conflict Management 22. Cooperation and Collaboration 23. Inspirational Leadership Bibliography Index