| Publisher |
PHI Learning |
| Publication Year |
2012 |
| ISBN-13 |
9788120344846 |
| ISBN-10 |
9788120344846 |
| Binding |
Paperback |
| Number of Pages |
588 Pages |
| Language |
(English) |
| Weight (grms) |
767 |
Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers
S.A. Kelkar
S.A. Kelkar, Ph.D. (Michigan, USA) is Adjunct Professor at the Kanwal Rekhi School for Information Technology, and the Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay. Earlier, he taught at National Institute of Bank Management, Mumbai and NITIE, Mumbai. He has over three decades of teaching experience in the areas of Information Systems, Software Engineering and related subjects. Dr. Kelkar has been a consultant to organizations such as Tata Consultancy Services (TCS), Aptech and Voltas. Besides this text, he has authored five books, all published by PHI Learning, New Delhi.
S.A. Kelkar
PHI Learning