| Publisher |
EMBASSY BOOKS |
| ISBN-13 |
9788188452989 |
| ISBN-10 |
818845298X |
| Binding |
Paperback |
| Language |
(English) |
| Dimensions (Cms) |
22 X 14 X 1.5 |
| Weight (grms) |
325 |
Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today‘s environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.
Cyrus M. Gonda
Cyrus is an expert and authority in the area of Customer Experience Management and Corporate Communications. He has conducted multitudes of Corporate Training Programmes and Workshops on Customer Relations, Transactional Analysis, Japanese Management Techniques, Presentation Skills, Selling Skills, Time Management, Stress Management, Personality Development and related areas for a plethora of reputed Organisations. Cyrus enjoys and specialises in conducting training workshops and providing consultancy in the following areas: ETIQUETTE AND SOFT SKILLS DEVELOPMENT, THE MAGIC OF LEADERSHIP, POWER LISTENING, SALES AND CUSTOMER RELATIONSHIP EXCELLENCE, HIGH PERFORMANCE PRESENTATION SKILLS, and STRATEGIC COMMUNICATION SKILLS. He is the Head of Department - Strategic Communication, at Rizvi Management Institutes, Mumbai.
KalimKhan
Dr. Kalim Khan is the director of Rizwi Institute of Magement. He is a much sought after trainer in the corporate world and the co-author of two best-selling books on customer experience and marketing.
Cyrus M. Gonda
,KalimKhan
EMBASSY BOOKS