ISBN 9788178298641,Cases in Operations Management : Building Customer Value Through World-Class Operations

Cases in Operations Management : Building Customer Value Through World-Class Operations


Sage South Asia



Sage South Asia

Publication Year 2008

ISBN 9788178298641

ISBN-10 8178298643


Number of Pages 440 Pages
Language (English)


Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management. Features: - strong decision orientation of real-world cases - clear development of the linkages between business processes and customer value - diversity of international case settings - mixture of cases, simulations and in-class exercises Table of Contents Introduction to the Ivey Casebook Series PAUL W BEAMISH Preface DEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer Decision Fell-Fab Products (A) Unicon Concrete Products (H.K.) Ltd. PROCESS DESIGN: Earth Buddy? Greaves Brewery Quinte MRI ING Direct Canada Celestica Inc. - Memory Business Unit Thera-Aid Medical Devices Introduction to Process Simulation Red Cross Mobile Blood Clinics - Improving Donor Service Introduction to Inventory Control and Independent Demand McLeod Motors Ltd. Iron Ore Company of Ontario VBF Tubing (Abridged) PLANNING AND CONTROL: Greaves Brewery: Bottle Replenishment Yield Management at American Airlines MacPherson Refrigeration Limited Lamson Corporation (R) Martin Trailers Limited Illustrious Corporation PROJECT MANAGEMENT: Note on Project Management Fundamentals Gadget Toy Company H.M.S. Pinafore CPSim: The Critical Path Simulator (Windows Version) Waterloo Regional Police Services: The CIMS Project QUALITY: LongXi Machinery Works - Quality Improvement (A) Blue Mountain Resorts: The Service Quality Journey Noram Foods Hillcrest Auto Mutual Life of Canada - The Group Client Service Guarantee (A) SUPPLY CHAIN MANAGEMENT: International Decorative Glass Spin Master Toys (A): Finding a Manufacturer for E-Chargers Dabbawallahs of Mumbai (A) Daikin Industries Grocery Gateway: Customer Delivery Operations Ladner Building Products Canadian Pharmaceutical Distribution Network OPERATIONS STRATEGY: Butler Metal Products: Focusing the Factory Mitel Semiconductor Electrosteel Castings Limited Blinds To Go: Invading the Sunshine State ASIMCO International Casting Company (A) The Atlanta Symphony Orchestra Navistar: Environmental Management (A) Indian Oil Corporation Limited. - The Mathura Refinery