ISBN 9781259001826,Customer Service Associate Retail Trainer's Manual

Customer Service Associate Retail Trainer's Manual



Tata McGraw - Hill Education

Publication Year 2011

ISBN 9781259001826

ISBN-10 1259001822


Edition 4th
Number of Pages 136 Pages
Language (English)

Customer services

This book intends to impart basic understanding of Modern Retail, store formats, store operations and managing teams, layouts and fixtures, customer service, selling skills, inventory management, customer relationship management, knowledge of food & nonfood products and apparels, It can be used for an entry level program for students who are interested to start their career in retail as CSA and grow with industry. About the Author NVR Nathan, Everonn Skill Development Ltd as Chief Operating Officer (COO) Dhwani Swaminarayan, Everonn Education Ltd. Bangalore