ISBN 9780195699197,Hotel Front Office: Operations And Management 01 Edition

Hotel Front Office: Operations And Management 01 Edition

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ISBN 9780195699197
Publisher

Oxford University Press

Publication Year 2009
ISBN-13

ISBN 9780195699197

ISBN-10 019569919X
Binding

Paperback

Number of Pages 451 Pages
Language (English)
Subject

Business

Hotel Front Office is a comprehensive textbook specially designed to meet the needs of the students of hotel management and hospitality courses.

It explores the core concepts of front office operations and management, and uses numerous industry-related examples to explain them.

The book is divided into three parts. The first part?The Hospitality Industry?gives an introduction to the hospitality industry and acquaints the reader with the classification and organization of hotels. The second part?Front Office Operations?deals with the various functions of the front office department. The last part?Front Office Management?imparts an understanding of the key managerial concepts like revenue management, forecasting, and budgeting. Contemporary issues, such as human resource management and environmental management, are also explored in this section.

With its practice-oriented approach, the book would also be useful to front office professionals, hotel owners, and hospitality lecturers and trainers. 

Key Features



  • Gives an overview of the hospitality industry.

  • Discusses the functioning of front office operations, and suggests ways and means to make them more effective.

  • Includes well-illustrated chapters with numerous photographs, flowcharts, illustrations, tables, and examples.

  • Provides end-chapter review questions to reinforce concepts.

  • Contains mini case studies to enhance critical thinking and relate the concepts to real life situations.



About The Author
Jatashankar R. Tewari is a faculty at the Babu Banarsi Das National Institute of Technology & Management, Lucknow. He has done his masters in Hotel Management as well as in Tourism Management. He has been teaching Hotel Management for the last eight years, and is also a practising consultant for establishing new hotels and restaurants.

Table Of Contents
Preface PART I: THE HOSPITALITY INDUSTRY



  •  

    • Introduction to the Hospitality Industry

    • Classification of Hotels

    • Hotel Organization




PART II: FRONT OFFICE OPERATIONS



  •  

    • Front Office Organization

    • Front Office Communication

    • Room Tariff

    • Guest Cycle and Room Reservations

    • Registration

    • Guest Services

    • Check-out And Settlement

    • Front Office Accounting

    • Night Auditing

    • Safety and Security




PART III: FRONT OFFICE MANAGEMENT



  •  

    • Computer Applications in Front Office

    • Evaluating Hotel Performance

    • Yield Management and Forecasting

    • Hospitality Marketing

    • Human Resource Management

    • Environmental Management

    • Total Quality Management

    • Index



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