ISBN 9789381626801,Lessons in Lean Management: 53 Ideas To Transform Services

Lessons in Lean Management: 53 Ideas To Transform Services



Westland Publications

Publication Year 2012

ISBN 9789381626801

ISBN-10 9381626804


Number of Pages 315 Pages
Language (English)


In every business, the ultimate aim is to deliver value to the customer. Lean is a set of practices that maximizes customer value by minimizing waste and creating the perfect process for your organization. As economies worldwide turn more service oriented, Lean principles have the capacity to revolutionize business processes and create customer delight. Lessons in Lean Management explains how by using the philosophy of lean, service businesses can cost-effectively improve services and quality for the customer. Using real life case studies, the book presents useful insights on how to effectively apply the principles of Lean management and empower people.

Lucid, easy to read and organized in short lessons, the book provides leaders and mangers with hands-on experiential knowledge on how to: 

  • Prepare your organization for a Lean transformation

  • Drive the Lean process effectively through people

  • Improve quality and value to your customers

  • Reduce delivery time and expand capacity

This book will provide you with a roadmap on how to embrace, improve and profit from Lean. It has the capacity to revolutionize both your business and your bottom-line. The book also provides first-of-their-kind tools which have been pioneered by the author and can come handy in any operational excellence endeavour. 

About the Author : - 

Debashis Sarkar considers himself a student of business performance improvement and customer service excellence. He is a global authority on Lean Management and his work in the space of service lean has been adopted by improvement practitioners across the world. He is the first person in Asia to have pioneered the enterprise-wide deployment of Lean to service businesses. Debashis sits on the global advisory board of Process Excellence Network and has held leadership positions in companies such as Unilever, Coca Cola and ICICI Bank. He is also the author of several other business books: Lean for Service Organizations and Offices A Holistic Approach for Achieving Operational Excellence (ASQ Press, 2007), 5S for Service Organizations and Offices A Lean Look at Improvement (ASQ Press; 2006) and Lessons in Six Sigma (Sage, 2004)