ISBN 9780070655768,Textbook Of Front Office Management And Operations

Textbook Of Front Office Management And Operations



Tata McGraw - Hill Education

Publication Year 2007

ISBN 9780070655768

ISBN-10 0070655766


Number of Pages 600 Pages
Language (English)


Based on the broad curriculam of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevent aspects ans issues related to front office operations in the hotel & hospitality industry. Salient Features The Hotel & tourism industry Hotel Organization Understanding guest service Front office organization Competencies of a front-office professional Front Office budgeting Front office administration Training & development of front office personnel Based on the syllabi of the 3-year Hotel Mgmt course. Written according to the latest changes and trends in the industry. Emphasis on latest technological developments Table of content :- Chapter 1. The Tourism And Hospitality Industry Chapter 2. Hotel Management And Organisations Chapter 3. Front Office Management Chapter 4. Reservations Chapter 5. Reception Chapter 6 Uniformed Services Chapter 7. Concierge Services Chapter 8. Guest Relations Executive Chapter 9. Telecommunications Chapter 10. Front-Office Cashier Chapter 11. Night Audit Chapter 12 Yield Management Chapter 13. Quality Guest Management Chapter 14. Managing Front-Office Human Resources Chapter 15. Interpersonal Communication