ISBN 9780750657402,TQM

TQM

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ISBN 9780750657402
Publisher

Routledge

Publication Year 2003
ISBN-13

ISBN 9780750657402

ISBN-10 0750657405
Binding

Paperback

Edition 3rd Revised edition
Number of Pages 496 Pages
Subject

Quality Assurance (QA) & Total Quality Management (TQM)

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
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