Sage South Asia
|Number of Pages
Written in a focused and accessible form by respected marketing academics, Consumer Behaviour helps readers to develop analytical and evidence-based thinking in marketing and avoid more formulaic approaches that lack the support of research. With a strong focus on the use of research, this book will really appeal to the specific needs of higher-level students.
The book covers important material that is often missing in consumer behaviour texts. For example, whole chapters are devoted to brand loyalty, brand equity, biases in decision-making, word of mouth, the response to price and the effect of advertising. Shorter reviews cover evidence on topics such as loyalty programmes, the response to delay and retail atmospherics. Chapters are quite short and divided into sections. Each chapter contains exercises designed to draw out key ideas and consolidate understanding, and there are suggestions for further reading.
A website to support the book has an Instructor`s Manual that offers PowerPoint slides, discussion of exercises, computer programs, a suggested Masters-level course, and a Word file of references to assist students writing assignments.
Table of Contents
Ideas and Explanations in Consumer Research
II: CONSUMPTION PATTERNS
Brand Knowledge, Brand Equity and Brand Extension
III: EXPLAINING DECISON-MAKING
Predicting and Explaining Behaviour
Information Processing and Decision-Making
Consumer Satisfaction and Quality
IV: MARKET RESPONSE
Consumer Response to Price and Sales Promotions
The Retail Context
The Response to Advertising