ISBN 9789382563761,Deal With Difficult People: How To Cope With Tricky Situations And People

Deal With Difficult People: How To Cope With Tricky Situations And People

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ISBN 9789382563761
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ISBN 9789382563761
Publisher

Bloomsbury Publishing

Publication Year 2013
ISBN-13

ISBN 9789382563761

ISBN-10 9382563768
Binding

Paperback

Number of Pages 96 Pages
Language (English)
Subject

Self-help & practical interests

While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if you think you are being discriminated against, to stepping in to help others.
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