Viva Books Pvt Ltd
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A Handbook of Management and Leadership is the definitive guide on the processes of management and leadership. Aligned to the Chartered Institute of Personnel Development's module, Managing for Results, this book is an essential aid for students and lecturers as well as a practical guide for human resource professionals, managers and aspiring managers.
Covering key skills in management and approaches to effective leadership, this book is packed with essential information on key theories and best practice. Written in a highly readable style and containing many checklists, diagrams and summaries this book also includes comprehensive material on:
andnbspthe practice of management-including management roles, leadership and strategic managementandnbsp
delivering change-including the process of change and the context of changeandnbsp
enhancing customer relations-approaches to customer services and achieving high levels of customer serviceandnbsp
enabling continuous improvement-continuous improvement and quality management.andnbsp
Best practice case studies from a number of international organizations such as Singapore Airlines, Audi, Dell and the Boeing Company are included, and up-to-date guidelines on the CIPD's Managing for Results module makes A Handbook of Management and Leadership essential reading for both human resource practitioners, managers and students.