ISBN 9781422162521,Harvard Business Review on Increasing Customer Loyalty

Harvard Business Review on Increasing Customer Loyalty

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ISBN 9781422162521
Publisher

Harvard Universal Press

Publication Year 2011
ISBN-13

ISBN 9781422162521

ISBN-10 1422162524
Binding

Paperback

Number of Pages 240 Pages
Subject

Sales & marketing management

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they\'re loyal or not.
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