Tata McGraw - Hill Education
|Number of Pages
Budgeting & financial management
This revised edition of the ready reference manual aims to train and empower students and professionals with essentials of front office services in the hospitality industry. The content is based on 3-year degree syllabus of hotel management schools and would come handy for any front office professional.
Focused on and updated as per international practices and standards.
New chapter on "Multicultural Awareness"
Systematic explanation on front office management procedure
Emphasis on multi tasking skills and technological up-gradations
Ready- reference guide for self-learners and trainees.
TABLE OF CONTENTS
Part 1 Historical Evolution 1
1. History of Travel and Tourism
2. History of Lodging
3. History of International Chain Associations
Part 2 Aspects Of Tourism
4. Purpose of Travel
5. Role of Tour Operators and Travel Agents
6. Scope of Tourism
7. Role of Airlines
8. Multicultural Awareness
Part 3 Understanding A Hotel
9. Types of Lodgings
10. Hotel Organisation
11. Differentiation of Guests
Part 4 The Front-Office
12. Front Office Organisation
15. Uniformed Services
16. Front Office Cashier
17. Night Auditor
Part 5 Guest Services
18. Understanding Guest Service
19. Concierge Services
20. Guest Relations Executive