ISBN 9781259004971,Hotel Front Office: A Training Manual

Hotel Front Office: A Training Manual



Tata McGraw - Hill Education

Publication Year 2013

ISBN 9781259004971

ISBN-10 125900497X


Edition 3rd
Number of Pages 400 Pages
Language (English)

Budgeting & financial management

This revised edition of the ready reference manual aims to train and empower students and professionals with essentials of front office services in the hospitality industry. The content is based on 3-year degree syllabus of hotel management schools and would come handy for any front office professional. Salient Features Focused on and updated as per international practices and standards. New chapter on "Multicultural Awareness" Systematic explanation on front office management procedure Emphasis on multi tasking skills and technological up-gradations Ready- reference guide for self-learners and trainees. TABLE OF CONTENTS Part 1 Historical Evolution 1 1. History of Travel and Tourism 2. History of Lodging 3. History of International Chain Associations Part 2 Aspects Of Tourism 4. Purpose of Travel 5. Role of Tour Operators and Travel Agents 6. Scope of Tourism 7. Role of Airlines 8. Multicultural Awareness Part 3 Understanding A Hotel 9. Types of Lodgings 10. Hotel Organisation 11. Differentiation of Guests Part 4 The Front-Office 12. Front Office Organisation 13. Reservations 14. Reception 15. Uniformed Services 16. Front Office Cashier 17. Night Auditor Part 5 Guest Services 18. Understanding Guest Service 19. Concierge Services 20. Guest Relations Executive 21. Telecommunications Appendices