ISBN 9781259004988,Hotel Housekeeping:A Training

Hotel Housekeeping:A Training



Tata McGraw - Hill Education

Publication Year 2013

ISBN 9781259004988

ISBN-10 1259004988


Edition 3rd
Number of Pages 376 Pages
Language (English)

Budgeting & financial management

The revised and updated edition of this well known ready reference manual aims at empowering housekeeping students, professionals and instructors with essentials of hotel housekeeping. It is aptly designed to serve as a handy companion for housekeeping professionals. Salient Features Ready reference for self learning and training Step-by-step housekeeping procedures Focus on international practices and emerging technologies New chapter on "The Floor Pantry" Learning objectives, key terms and review quizzes TABLE OF CONTENTS Part 1: Overview 1 Types of Hotels 2 Hotel Chain Associations 3 Organisation of a Hotel 4 Types of Rooms Part 2: Organisation of Housekeeping Department 5 Layout of the Housekeeping Department 6 Organisation of the Housekeeping Department 7 Competencies of a Housekeeping Professional Part 3: Housekeeping Administrative Duties 8 The Executive Housekeeper Part 4: Housekeeping Floor Procedures 9 The Floor Pantry 10 Preparing a Room Report 11 Other Floor Procedures Part 5: Guest Room Cleaning Procedures 12 Layout of a Guest Room 13 Rules on a Guest Floor 14 The Maid's Cart 15 Cleaning a Room Part 6: Housekeeping Control Desk 16 Housekeeping Control Desk Part 7: The Linen and the Uniform Rooms 17. The Linen and the Uniform Rooms Part 8: Public Area Cleaning 18 Introduction to Public Areas 19 Role of a Public Area Supervisor 20 Public Area Cleaning Workflow Part 9: Cleaning Knowledge and Practice 21 Housekeeping Equipment 22 Cleaning Methods 23 Cleaning Agents 24 Pest Control 25 Control of Odours Part 10: Laundry Services 26 Organisation of the Laundry Departmen 27 Laundry Process Flow 28 Stain Removal Part 11: Other Housekeeping Knowledge 29 Textiles 30 Horticulture 31 Safety in Housekeeping 32 Security in Housekeeping Appendices