ISBN 9780071333771,Office Skills A Practical Approach: Book 3

Office Skills A Practical Approach: Book 3



Tata McGraw - Hill Education

Publication Year 2011

ISBN 9780071333771

ISBN-10 0071333770


Edition 5th
Number of Pages 424 Pages
Language (English)


Objectives Learn sound basic work habits that will provide you with a firm foundation for the effective operation of alloffice work skills. Use these in business in any career you choose for the rest of your working life. Each chapter contains: Introduction providing insight to the topic Examples of real-life business experiences Knowledge questions to help students understand the theory Case studies for problem-solving and decision-making Summary for revision purposes Review questions to be used as and when required. Listed at the end of each chapter are: Practical work tasks involving students using office equipment, resources and technology, in an actual orsimulated work environment, to test employability skills. Group discussions to encourage inclusion, control and acceptance. Role Play performed by small groups of students in virtual office situations to improve communication andteamwork skills. Group/team projects requiring students to use planning and organising, questioning techniques, listeningskills and time management. Employability self-assessment and trainer assessment using portfolios of evidence, observation andevaluation of time-management strategies