ISBN 9780130116383,Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

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ISBN 9780130116383
Publisher

Pearson Education Ltd

Publication Year 1999
ISBN-13

ISBN 9780130116383

ISBN-10 0130116386
Binding

Hardback

Edition 3rd
Number of Pages 778 Pages
Language (English)
Subject

General science

For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.

This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the "big picture" behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.

Salient Features

NEW - Fresh format-Reorders chapters and reorganizes text into two parts, with the first covering quality management's philosophy and concepts (Chs. 1-14), and the second covering tools and techniques (Chs. 15-22).
Allows students to "build" upon topics by following a more natural path of learning.
NEW - New chapter on ISO 9000 series of quality standards.
Provides a discussion of the differences between ISO 9000 and total quality and the ways they can complement each other.
NEW - New material-Now examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more.
Exposes students to the most pertinent and topical issues affecting the practice of quality management today.
Complete coverage-Considers ALL components of quality management, from larger "umbrella" topics to minute elemental details, with discussions on strategic management, customer retention, assessing team building needs, partnering, manufacturing, networks, and much more.
Lets students see all the various factors and branches involved in the practice of implementing total quality management, and how continuous and simultaneous improvement of both quality and productivity is the key to improving an organization's competitiveness.
Real-world case studies and total quality tips.
Gives students practical applications and guidance throughout.
Chapter learning aids.
Boosts comprehension and retention with in-chapter summaries, lists of key terms and concepts, and review questions.
New to this Edition
Fresh format-Reorders chapters and reorganizes text into two parts, with the first covering quality management's philosophy and concepts (Chs. 1-14), and the second covering tools and techniques (Chs. 15-22).
Allows students to "build" upon topics by following a more natural path of learning.
New chapter on ISO 9000 series of quality standards.
Provides a discussion of the differences between ISO 9000 and total quality and the ways they can complement each other.
New material-Now examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more.
Exposes students to the most pertinent and topical issues affecting the practice of quality management today.
TABLE OF CONTENTS ; -
I. PHILOSOPHY AND CONCEPTS.

1. Quality and Global Competitiveness.
2. The Total Quality Approach to Quality Management.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering for Competitiveness.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.

II. TOOLS AND TECHNIQUES.

15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continuous Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.
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