ISBN 9781780171920,Service Offerings and Agreements

Service Offerings and Agreements

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ISBN 9781780171920
Publisher

BCS Learning & Development Limited

Publication Year 2014
ISBN-13

ISBN 9781780171920

ISBN-10 1780171927
Binding

Paperback

Edition 2nd edition
Number of Pages 235 Pages
Subject

COMPUTER CERTIFICATION

By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL(R) texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements.
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